Grievance Redressal / Escalation Matrix
Your Concerns Matter. We Are Here to Help You.
| Details of Designation | Contact Person Name | Address | Contact Number | Working Hours | |
|---|---|---|---|---|---|
| Customer Care | Khushboo Shah | 61, Maker Tower E, Cuffe Parade, Mumbai-400005 | 9167773198 | care@stockaxis.com | Monday to Friday, 10:00 AM - 5:00 PM |
| Head of Customer Care | Rydham Shah | 61, Maker Tower E, Cuffe Parade, Mumbai-400005 | 8291982146 | rydham.shah@stockaxis.com | Monday to Friday, 10:00 AM - 5:00 PM |
| Compliance Officer | Ajita Udeshi | 61, Maker Tower E, Cuffe Parade, Mumbai-400005 | 9619855094 | compliance@stockaxis.com | Monday to Friday, 10:00 AM - 5:00 PM |
| CEO/Director | Shishir Suhane | 61, Maker Tower E, Cuffe Parade, Mumbai-400005 | 9773073000 | shishir@stockaxis.com | Monday to Friday, 10:00 AM - 5:00 PM |
| Principal Officer | Shishir Suhane | 61, Maker Tower E, Cuffe Parade, Mumbai-400005 | 9773073000 | shishir@stockaxis.com | Monday to Friday, 10:00 AM - 5:00 PM |
Escalation Process
This process ensures that your concerns are escalated to the appropriate personnel at every stage, guaranteeing a fair and prompt resolution.
Steps
Initial Contact:
Start by reaching out to our Customer Care team. They are equipped to assist with most issues and will strive to resolve your concern at the earliest.
Escalation to Head of Customer Care:
If your concern remains unresolved, escalate the issue to the Head of Customer Care. They will ensure a thorough review and take appropriate action to resolve the matter.
Escalation to Compliance Officer:
If you are still unsatisfied with the resolution, you can escalate the matter to our Compliance Officer for an independent assessment and further action.
Escalation to Principal Officer:
In cases where the issue remains unresolved despite all prior steps, you can escalate it to the Principal Officer.
Final Escalation to CEO:
For unresolved issues that require higher attention, you may escalate your concern to our Chief Executive Officer (CEO), who will personally review and address the matter.
Submit Your Grievance Online
Alternatively, you can submit your grievance directly using our Online Grievance Submission Form.
Grievance Policy
To better understand our approach to grievance redressal, you can access our comprehensive Grievance Policy.
