Grievance Redressal / Escalation Matrix

Your Concerns Matter. We Are Here to Help You.

Details of Designation Contact Person Name Address Contact Number Email Working Hours
Customer Care Khushboo Shah 61, Maker Tower E, Cuffe Parade, Mumbai-400005 9167773198 care@stockaxis.com Monday to Friday, 10:00 AM - 5:00 PM
Head of Customer Care Rydham Shah 61, Maker Tower E, Cuffe Parade, Mumbai-400005 8291982146 rydham.shah@stockaxis.com Monday to Friday, 10:00 AM - 5:00 PM
Compliance Officer Ajita Udeshi 61, Maker Tower E, Cuffe Parade, Mumbai-400005 9619855094 compliance@stockaxis.com Monday to Friday, 10:00 AM - 5:00 PM
CEO Shishir Suhane 61, Maker Tower E, Cuffe Parade, Mumbai-400005 9773073000 shishir@stockaxis.com Monday to Friday, 10:00 AM - 5:00 PM
Principal Officer Anuj Shah 61, Maker Tower E, Cuffe Parade, Mumbai-400005 9833001625 anuj.shah@stockaxis.com Monday to Friday, 10:00 AM - 5:00 PM

Escalation Process

This process ensures that your concerns are escalated to the appropriate personnel at every stage, guaranteeing a fair and prompt resolution.

Steps
Step-1

Initial Contact:

Start by reaching out to our Customer Care team. They are equipped to assist with most issues and will strive to resolve your concern at the earliest.

Step-2

Escalation to Head of Customer Care:

If your concern remains unresolved, escalate the issue to the Head of Customer Care. They will ensure a thorough review and take appropriate action to resolve the matter.

Step-3

Escalation to Compliance Officer:

If you are still unsatisfied with the resolution, you can escalate the matter to our Compliance Officer for an independent assessment and further action.

Step-4

Escalation to Principal Officer:

In cases where the issue remains unresolved despite all prior steps, you can escalate it to the Principal Officer.

Step-5

Final Escalation to CEO:

For unresolved issues that require higher attention, you may escalate your concern to our Chief Executive Officer (CEO), who will personally review and address the matter.

Submit Your Grievance Online

Alternatively, you can submit your grievance directly using our Online Grievance Submission Form.

Grievance Policy

To better understand our approach to grievance redressal, you can access our comprehensive Grievance Policy.

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