30-day Refund

No-Questions, No-Quibbles, Easy Refund Policy


30-day 100% membership fee-back guarantee by StockAxis

We’re not happy when you’re not happy. StockAxis is committed to providing utmost satisfaction to all the clients with research-based quality recommendations and exemplary client support.

But sometimes, undesired things may happen. If despite all our efforts you are unsatisfied with our services, please call our Customer Care Team on 9167773194 (Monday to Saturday, IST 10:00 AM to 6:00 PM) or write to us at research@stockaxis.com. Our team shall revert back at the earliest and ensure that your issues are resolved.

Cancellation of the service & the refund criterias

Different Services (and sometimes specific promotional offers) have different cancellation & refund policies.

  • We offer a 30-day membership fee-back guarantee as per our terms and conditions for all new subscribers of our services Emerging Market Leader & Stocks on the Move starting from the date of the payment of the subscription plan.
  • A claim for cancellation can be made at any time within 30 days of the subscription activation date.
  • The cancellation request shall be processed only if the email requesting for such cancellation is received from the email address registered in your account with StockAxis.
  • The email should be sent to research@stockaxis.com.

Refund Process:

a) Refunds for the fees received using payment gateway:

  • If you have paid using a credit card, the refund shall be credited to your credit card account (which will be reflected in the next statement) within 5 to 7 working days.
  • If you have paid using a debit card/internet banking, the amount shall be refunded to your bank account within 7 to 14 working days. However, the actual credit to your account will depend on your bank’s processing time.
  • In case you do not receive a credit within the mentioned time, Kindly check with your bank and let us know in case you face any issues.

b) Refunds for the fees in case of bank-to-bank transfer:

  • If you have paid the fees via internet banking (i.e. bank-to-bank transfer), you are required to provide the Bank Account details for a refund in the following format:
    • Bank Account number:
    • Account-holder name:
    • Bank branch:
    • Bank name:
    • IFSC Code:

The amount shall be refunded in the Bank account via Electronic Funds Transfer. We do not provide any cash/cheque/DD.

Refund Timelines:

We usually initiate eligible refunds within 7 working days from the date of receipt of the request. We shall keep you informed via email regarding the refund status. The refund to your bank or credit card account depends on your bank’s processing time.

Payment Mode Refund Method Refund Receipt Time (After Initiation)
Credit Card / Debit Card using online payment gateway Reverse Credit 5 to 7 Banking Days
Net Banking Credit in Bank Account 2 to 4 Banking Days
UPI Credit in Bank Account 2 to 4 Banking Days

Except for the events explicitly stated in this Policy, you shall not be entitled to any refund.

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