Fusion CX Ltd.

We are a customer experience (“CX”) service provider delivering high-end, complex, and, integrated CX services across multiple channels including voice, email, chat, social media and message in a cost-effective manner with technology playing central role in our service delivery model. (Source: Everest Report) With a human and tech philosophy at its core, Fusion CX blends deep domain expertise with a portfolio of proprietary AI tools to enable intelligent, multilingual, and omnichannel engagement at scale through a broad spectrum of generative AI-driven technologies that enhance customer engagement, operational efficiency, and digital transformation (Source: Everest Report) Our business process solutions and services company maintains focus on key verticals, including telecom and utilities, healthcare and life sciences, HTT, BFSI, and retail, where it has developed deep domain specialization. (Source: Everest Report) We have a track record of acquiring and integrating companies in the CX space and a portion of our growth has come from such acquisitions. Our acquisitions have also contributed to the growth of our portfolio of services and customers. We have developed a multilingual global network with 40 delivery centers spread across 15 countries as on December 31, 2024.